Hospitality Bundles
SITHFAB021-SITHGAM022
Provide responsible service of alcohol & gambling services
The SITHFAB021 describes the performance outcomes, skills and knowledge required to responsibly sell, serve or supply alcohol.
Read full course overviewABOUT THIS COURSE
Official course overview
The SITHFAB021 describes the performance outcomes, skills and knowledge required to responsibly sell, serve or supply alcohol.
Responsible practices must be undertaken wherever alcohol is sold, served or supplied, including where alcohol samples are served during on-site product tastings. This unit therefore applies to any workplace where alcohol is sold, served or supplied, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries.
The unit applies to all levels of personnel involved in the sale, service, including promotional service and supply of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor salespersons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; delivery services and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.
The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale, service or supply of alcohol.
The SITHGAM022 describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who may be at risk of or are already experiencing harm from gambling.
Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.
The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.
Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.
Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.
Course delivery combines guided learning, practical activities and assessment aligned with the course requirements. Training and assessment combine the knowledge and practical capability required to demonstrate competency in relevant workplace scenarios.
COURSE CONTENT
What the course covers
- Understand the key course requirements
- Apply relevant workplace procedures safely
- Demonstrate the required knowledge and practical capability
- Apply relevant workplace, safety and reporting procedures
- Demonstrate skills through practical and knowledge assessment
WHO THIS COURSE IS FOR
Audience and pathways
- People entering or progressing in hospitality bundles.
- Workers completing role-specific, licensing or workplace training requirements.
- Organisations seeking practical, nationally recognised training for their teams.
ASSESSMENT
How competency is demonstrated
Assessment may include written or online knowledge questions, observation of practical tasks, workplace-style scenarios, verbal questioning and supporting documentation. Exact assessment activities depend on the nationally recognised unit or qualification.
BEFORE YOU ENROL
Entry and participation requirements
- Photo identification may be required.
- Participants must complete all required theory and practical assessment activities.
- Any industry, workplace or licensing prerequisites will be confirmed before enrolment.